Frequently Asked Questions

This is caused by some OSX Security settings. See this: http://osxdaily.com/2012/07/27/app-cant-be-opened-because-it-is-from-an-unidentified-developer/ on how to fix it.

This is caused by an outdated version of FCP X. Update to fix the problem.

No, only the FCP X Templates are included.

You can download here: https://www.connerpro.com/members/ If you can’t download after 48 hours, please contact support. (Sometimes our payment processing system takes extra time to verify payment)

Our payment processor has a security to help prevent against fraudulent transactions. This is the most common reason for rejection. Please try again with another credit card. If that doesn’t fix the problem, contact your Credit Card Provider.

Go to the members area and watch the tutorial. If you still need help, try opening up a support ticket. Please make sure you have the latest version of the program you wish to use it on.

Yes, we update ALL of our templates to be compatible with the latest versions of Motion and final Cut Pro.

Learn how to get the most out of Conner Productions here: http://connerpro.com/learn/

Make sure that you enter the coupon before you click the blue “Complete Purchase” button, you cannot enter it afterwards If the coupon still doesn’t work, it must have expired or isn’t valid.

This is a bug that only occurs with older versions of Final Cut Pro X. Update to the latest version and it will work.

Unfortunately, we do not allow this. An additional license must be purchased per users.

You can download here: https://www.connerpro.com/members/ If you can’t download, please contact support.